Except as indicated below, all items are non-refundable and non-exchangeable.
- The item has not been received by the Buyer; The Item was defective and/or damaged on delivery;
- The Item does not match the agreed specification (e.g. wrong item.)
The buyer is responsible for any return shipping costs.
Only after receiving the returned product will an exchange be conducted.
The approval of the exchange is contingent on a thorough examination of the returned product.
Only if the returned product is out-of-stock will you be eligible for a refund of the original price paid.
A processing fee of SGD10 or 5% of the order amount (whichever higher) will be applied in the event of a refund, at our discretion.
The MOVEON 90-Day Full-Arc Promise
MOVEON purchases made on our official Singapore store are covered by a 90-day money-back guarantee, which applies in place of the standard exchange terms above. If your joints do not move more easily than the week you started, contact us any time within 90 days of your order and we will refund the full amount you paid for your MOVEON order — including delivery, with no processing fee. You do not need to return unopened or finished boxes, and you do not need to complete a questionnaire.
Refunds go back to the original payment method (card or PayNow). A real advisor responds to guarantee requests, normally within one business day. This is a satisfaction guarantee, not a promise of a medical outcome; MOVEON is a dietary supplement and individual results vary.
