30-day money-back guarantee
If you do not feel a genuine difference within 30 days of receiving your order, message us and we will refund 100% of what you paid. There is no restocking charge and no processing fee.
How to claim: email support@gofitorganic.com within 30 days of delivery, quoting your order number. A real advisor — not a bot — will reply and arrange your refund. You may claim even if the product has been opened and partly used; you have to take it to know whether it works for you. If we ask you to send any remaining product back, we will tell you where to send it and confirm your refund once it is on its way.
Longer guarantees on some products
A few products carry a longer guarantee than the 30 days above, and it applies in place of it. Where that is the case it is stated on the refund policy of the country store you ordered from, and on the product page itself.
Damaged, wrong or undelivered orders
Separately from the guarantee above, you are entitled to a replacement or a full refund — whichever you prefer — if:
- the order was never received;
- the item was defective or damaged on delivery; or
- the item does not match the agreed specification (for example, the wrong item was sent).
In these cases we pay the return postage. Email support@gofitorganic.com with your order number and a photo of the item, and we will put it right.
How refunds are paid
Refunds are issued to the original payment method used at checkout, for the full amount you paid, in the currency of the country store you ordered from. Once approved, we process refunds within 3 business days; your bank or card issuer may take a further 5–10 business days to show the credit.
Discounted and bundle orders
The guarantee applies to discounted items and multi-box bundles in exactly the same way as to full-price items. We refund the amount you actually paid.
Questions
Email support@gofitorganic.com. Our business details are on our About page.
