New Zealand Refund Policy

Fair, simple returns — backed by our 30-day money-back guarantee on your results.

When a return is accepted

Except as set out below, items are non-refundable and non-exchangeable. A return is accepted when:

• the item was not received by the buyer;
• the item arrived defective and/or damaged; or
• the item does not match the agreed specification (e.g. wrong item sent).

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How returns work

• The buyer is responsible for return shipping costs.
• An exchange is processed after the returned product is received and inspected.
• If the returned product is out of stock, you will be refunded the original price paid.

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Refund processing fee

A processing fee of NZD$10 or 5% of the order amount (whichever is higher) may be applied to refunds, at our discretion.

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Start a return

Email support@gofitorganic.com with your order number and photos (if damaged) — our team responds 24/7.