Fair, simple returns — backed by our 30-day money-back guarantee on your results.
When a return is accepted
Except as set out below, items are non-refundable and non-exchangeable. A return is accepted when:
- the item was not received by the buyer;
- the item arrived defective and/or damaged; or
- the item does not match the agreed specification (e.g. wrong item sent).
How returns work
- The buyer is responsible for return shipping costs.
- An exchange is processed after the returned product is received and inspected.
- If the returned product is out of stock, you will be refunded the original price paid.
Refund processing fee
A processing fee of NZD$10 or 5% of the order amount (whichever is higher) may be applied to refunds, at our discretion.
Start a return
Email support@gofitorganic.com with your order number and photos (if damaged) — our team responds 24/7.