30-day money-back guarantee
If you do not feel a genuine difference within 30 days of receiving your order, message us and we will refund 100% of what you paid. There is no restocking charge and no processing fee.
How to claim: email support@gofitorganic.com within 30 days of delivery, quoting your order number. A real advisor — not a bot — will reply and arrange your refund.
You may claim even if the product has been opened and partly used; you have to take it to know whether it works for you. If we ask you to send any remaining product back, we will tell you where to send it and confirm your refund once it is on its way.
The MOVEON 90-Day Full-Arc Promise
MOVEON, and the MOVEON + LIVEON Bundle, purchased on our official Malaysia store are covered by a 90-day money-back guarantee, which applies in place of the 30-day guarantee above. If your joints do not move more easily than the week you started, contact us any time within 90 days of your order and we will refund the full amount you paid for that order — including delivery, with no processing fee. You do not need to return unopened or finished boxes, and you do not need to complete a questionnaire.
Refunds go back to the original payment method used at checkout (card, Atome or Touch ’n Go), in Malaysian Ringgit (MYR). A real advisor responds to guarantee requests, normally within one business day. This is a satisfaction guarantee, not a promise of a medical outcome; MOVEON is a botanical beverage, not a medicine, and individual results vary.
The 90-day window covers orders made up entirely of MOVEON or MOVEON + LIVEON Bundle items. An order that mixes MOVEON with another product is covered by the 30-day guarantee above.
Damaged, wrong or undelivered orders
Separately from the guarantee above, you are entitled to a replacement or a full refund — whichever you prefer — if:
- the order was never received;
- the item was defective or damaged on delivery; or
- the item does not match the agreed specification (for example, the wrong item was sent).
In these cases we pay the return postage. Email support@gofitorganic.com with your order number and a photo of the item, and we will put it right.
How refunds are paid
Refunds are issued to the original payment method used at checkout, in Malaysian Ringgit (MYR), for the full amount you paid. Once approved, we process refunds within 3 business days; your bank or card issuer may take a further 5–10 business days to show the credit.
Questions
Email support@gofitorganic.com. Our business details are on our About page.
